Yonadis Warranty
Yonadis Warranty
At Yonadis we strive to make performance eyewear of the highest standard, and if there is a problem, we will always work to make things right. Every product has a 1 year warranty from the date of purchase to cover any manufacturing defects.
What is covered by the warranty?
- Manufacturing defects on the sunglasses (lenses, frames, temples or screws).
- Products that come with any marks, scratches, or discoloring on arrival. If a product is damaged on arrival you need to notify us immediately (no later than 2 weeks) with photo evidence. Please refer to our Returns policy for further information.
What is not covered by the warranty?
- Normal wear and tear, including scratches or marks on frames and lenses.
- Damage caused by improper use or storage, or damage caused by neglect or accident.
- Damage caused by solvents or chemicals, including sunscreen, hair spray, alcohol, etc.
- Melting of frames due to excessive heat.
- Lenses fogging up due to perspiration.
- Degradation or delamination of lenses due to exposure to chemicals, saltwater, pool chemicals, etc.
- Lost or stolen goods after delivery. If a shipping carrier has marked the shipment as "Delivered" the order is considered complete.
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Any eyewear items that went through alteration or a third-party optician are no longer under warranty.
We reserve the right to decide if your damage is covered under our warranty.
How to start a warranty claim?
- Write us an email at info@yonadis.com with the title "Warranty claim".
- The email needs to include your name, order number, and a detailed description of the issue. Photo documentation must be included and show the defect.
- If a product is considered defective under the warranty, you will either be sent the required replacement part, or you will receive a pre-paid return label to have it sent back.
- Please note this warranty only gives the right to a replacement. If the 14-day return period has expired or the product has been used, it is no longer possible to receive a refund.